Context Matters
At Monarch Black Hawk, Customer Success Manager Aaron Brown saw how sitting beside a client and walking through real workflows could uncover the context behind individual requests and create a clearer path forward.
Go-Live Ready
Acadia Brazeal, Director of Client Solutions, helped Viejas prepare for go-live by testing Casino Insight against real cage scenarios. The team surfaced questions early and built confidence before launch.
The Dinner
A dinner with Cynthia Bolden from the Venetian and Christian Fenner from Choctaw started with a laugh and became one of CCT’s biggest relationships. Wanor shares how it led to a major Vegas go-live, a COVID curveball and a friendship that lasted well beyond the deal.
Earning Trust
Real change doesn’t happen because someone says a new process will work. It happens when teams see it for themselves. Taylor McGill shares what an early Delaware North implementation taught her about earning trust, one process at a time.
Carrying Forward
As longtime casino leaders retire, the biggest risk may be the knowledge that was never fully documented. Danny Roe looks at how casinos can preserve decades of operational experience and prepare the next generation to lead.
Across the Table
Chelsie Marinucci first knew CCT as a client, relying on the team during the high-pressure opening of Bally’s Chicago. Now part of CCT herself, she shares what earned her trust and ultimately brought her to the other side of the table.
Built on Trust
As CCT grows, the goal isn’t just to get bigger. It’s to scale without losing the trust, care, and customer focus that got us here. Kurt, Wanor, Danny, and Blake share the priorities shaping CCT’s next chapter.
A Better Way
Sometimes the biggest breakthroughs start with a skeptic. Kurt shares the story of one late-night conversation that changed the way he thought about listening, learning, and building technology around the people who actually use it.